Contact Us
Questions about an order, personalization, or delivery? Our official support channel is the YourMoment chat box in the bottom-right corner. Messages stay attached to your support ticket and order history.
Get in touch
Official support
Use the YourMoment chat box in the bottom-right corner. This keeps your message, order details, and our reply in one official ticket.
Response time
Within 1 business day.
Support hours
Monday–Friday, 9:00–17:00
Business address
15442 Ventura Boulevard,
Sherman Oaks, CA 91403, USA
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Send us a message
Frequently asked questions
How long until I receive my order?
Personalized items are made to order, so production takes a few business days. International shipping then typically adds about 9–15 business days. As soon as your order ships, we’ll email you a tracking link. See our Shipping & Returns page for full details.
Can I change or cancel my order?
Yes — within 24 hours of purchase (a 5% cancellation fee applies). Because personalized items go into production quickly, please message us at the official chat box in the bottom-right corner as soon as possible with your order number.
Can I return a personalized item?
Custom/personalized items can’t be returned once production has started. Non-personalized items can be returned within 14 days of delivery if unused and in resale condition with tags intact. Return shipping is covered by the customer.
How do I send a photo or personalization details?
Add them right on the product page when you order. If you’ve already ordered, use the official chat box or the form above and include your order number — we’ll attach everything for you.
How do I track my order?
Use our order tracking page, or sign in to My Account. You’ll also get a tracking link by email when your order ships.
What payment methods do you accept?
Major credit and debit cards, PayPal, and Apple Pay. All available options are shown at checkout.
How do I reach a real person?
Email the official chat box in the bottom-right corner or use the form above. We reply within one business day (Monday–Friday, 9:00–17:00 ET).
Still have a question? Use the official YourMoment chat box in the bottom-right corner so your conversation stays attached to one support ticket.